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When will my order be despatched?
We aim to process your order on the day you place it, or if this isn't possible, the next working day. We carry a large amount of stock of Batavus bicycles and our accessories. Occasionally, if the item is out of stock, you will be advised of this by email and no money will be taken from your credit or debit card until such time as we're ready to despatch your order.
Your order will be despatched on a 3-day courier service, and you should allow 3 - 14 days for your order to arrive.
What's your returns policy?
If you order your product via our Mail Order Service, as opposed to ordering in store, the law allows you a 7 day cooling off period. If you wish to return any order to us, you may do so, provided the item you return is in a new, unused and saleable condition within 7 days of your receiving it. You will have to cover the costs of returning it to us, and refund, less initial carriage costs will only be made once we have received the goods. We recommend you send your returns via a signed delivery service.
Damage
If your order is damaged, then you must advise us immediately of this. Please check your parcels when they arrive as if you don't and subsequently inform us of damage, we cannot claim against our courier company. So it's vital you inform us immediately.
If you notice the packaging shows signs of damage when your order arrives, please note this fact on the consignment notice from the courier company. Note the words 'damaged' on whatever you are asked to sign. Instances of damage are thankfully rare, however, we can only claim for damage, if you inform us immediately. If you don't then we both loose out.
How will my bike arrive?
Your new Batavus bicycle will arrive fully assembled and will have been pre-delivery inspected at our workshop prior to despatch. All you will have to do is attach the pedals (instructions are provided on how to do this) and turn around the handlebars around (as they will have been turned to fit into the box) and you're ready to ride.
What sort of warranty do we get with our bikes?
Batavus warranty - 10 years on the frame - 2 years on the component parts (subject to the usual warranty conditions - ie, you don't misuse the bike and so on.
Any more questions -
Phone us on 01903 730089 contact us by email at dutchcycles@live.co.uk
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